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The Parliamentary Commissioner for Administrative Investigations – more commonly known as the Ombudsman – is an independent officer of the Western Australian Parliament. The Ombudsman is responsible to the Parliament rather than to the government of the day or a particular Minister. This allows the Ombudsman to be completely independent in the investigation and resolution of complaints about public authorities (State Government agencies, statutory authorities and boards, local governments and universities).
The Ombudsman’s office has four principal functions. The office:
A key function of the Office is to improve the standard of administration in public authorities. The Office achieves positive outcomes in this area in a number of ways including:
The Ombudsman has an office of approximately 64 staff committed to providing a high quality, responsive and efficient service, treating people professionally, courteously and with appropriate sensitivity.
Read more about the Ombudsman's role, strategic direction and performance and the team via the links in the navigation bar on the left of the page.
The Ombudsman’s office is a member of the Integrity Coordinating Group (ICG) along with the Office OF the Auditor General, the Corruption and Crime Commission, the Public Sector Commission and Office of the Information Commissioner. The ICG promotes and strengthens integrity in Western Australian public bodies by encouraging coordinated research, evaluation and monitoring and fostering operational cooperation and consistency in communication and education.
Find out more about the work of the ICG at icg.wa.gov.au.
If you require information about the Ombudsman's office, contact the Communications Manager on
08 9220 7555 or email