Complaints by overseas students

Overseas students in higher, vocational or school education and on a student visa who have a problem with their public education provider or their enrolment has been suspended or cancelled, can complain to the Western Australian Ombudsman if they feel they have been treated unfairly or wrongly. All students can ask for an internal and external review of the matter.

Download our Information Sheet Complaints by overseas students

Please see the links on the right to download translated versions of this Information Sheet.

Complaints about Private Education Providers

The Commonwealth Ombudsman is the Overseas Students Ombudsman for complaints from overseas students about private education and training providers in Australia. Visit the website www.oso.gov.au for more information and assistance.

How to make a complaint about a public education provider

How to make a complaint about a public education provider Flow Chart Electronic Complaint Form for Overseas Students Email the Ombudsman's Office (opens in a new window) Complaint Form for Overseas Students PDF Complaint Form for Overseas Students PDF