Review of decisions relating to a complaint about a public authority

We offer complainants an opportunity for the handling of their complaint to be reviewed by a senior officer who was not involved in the original investigation of their complaint.  The purpose of a review is to consider whether the complaint was handled in accordance with the Parliamentary Commissioner Act 1971.

If we find the handling of the complaint was not in accordance with the Parliamentary Commissioner Act 1971, we will apologise, take action to improve our processes, and where appropriate, we will re-open and reconsider the complaint.

How do I request a review?

If you have concerns about how your complaint was handled, we encourage you to speak to the case officer concerned first. They will discuss your concerns andthe reasons for their decision. If you feel further action is needed, you can request a review.

Requests for review should be made in writing, addressed to the Assistant Ombudsman Complaint Resolution, and set out the reasons why the complaint was not handled fairly, in accordance with the Parliamentary Commissioner Act 1971. More information is available on the Ombudsman Western Australia Information Sheet Requesting a review of the handling of a complaint the Ombudsman.

If you would like to request a review of a complaint decision please write to or email us at the contact details shown on the Contact Us page.


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