Ombudsman's Reports

Local government collection of overdue rates for people in situations of vulnerability: Good Practice Guidance

The office of the Western Australian Ombudsman has, over a period of time, received complaints regarding the collection of overdue rates for people in situations of vulnerability. Following an investigation by the Ombudsman, including considering relevant legislative and regulatory requirements, a review of relevant literature, analysis of good practice and consultation with local governments, the Ombudsman has developed Good Practice Guidance for local governments regarding their role in collecting overdue rates owed by people in situations of vulnerability.

Click here to read the Good Practice Guidance


 

A report on giving effect to the recommendations arising from Investigation into ways to prevent or reduce deaths of children by drowning

The Ombudsman, has an important responsibility to review certain child deaths, identify patterns and trends arising from these reviews and make recommendations about ways to prevent or reduce child deaths. 

On 23 November 2017, the Investigation into ways to prevent or reduce deaths of children by drowning (the Report), was tabled in Parliament.

The Ombudsman is very pleased that in relation to all of the recommendations, the Department of Mines, Industry Regulation and Safety and the Building Commissioner have either taken steps, or propose to take steps (or both) to give effect to the recommendations. In no instance has the Office found that no steps have been taken to give effect to the recommendations.

Following the Report, the Department of Mines, Industry Regulation and Safety, the Building Commissioner and local governments have made particularly positive progress in the areas of improving consistency and quality of swimming pool inspections and the training and professional development of swimming pool inspectors. The very evident level of national collaboration in relation to portable swimming pools, and Western Australian leadership in relation to this, is also very pleasing.

The death of a child by drowning is a tragedy – for the child’s life lost and for the parents, families and communities who have been personally affected by the tragic death. It is the Ombudsman’s sincerest hope that the recommendations of the Report, and the positive steps that have been taken to give effect to the recommendations, will contribute to preventing and reducing these tragic deaths in the future.

Click here to read the Report


 

A report on the monitoring of the infringement notices provisions of The Criminal Code

Summary: In accordance with the relevant provisions of The Criminal Code, the Ombudsman had an important function to keep under scrutiny the operation of the infringement notices provisions of The Criminal Code, relevant regulations made under The Criminal Code and the relevant provisions of the Criminal Investigation (Identifying People) Act 2002 in relation to infringement notices (Criminal Code infringement notices). Importantly, this scrutiny included review of the impact of the operation of the provisions on Aboriginal and Torres Strait Islander communities. The infringement notices provisions of The Criminal Code and the relevant regulations allow authorised officers to issue Criminal Code infringement notices for two prescribed offences, with a modified penalty of $500.

Read the Executive Summary

Read the Report


 

Investigation into ways to prevent or reduce deaths of children by drowning

Summary: The Western Australian Ombudsman has an important responsibility to review certain child deaths, identify patterns and trends arising from these reviews and make recommendations about ways to prevent or reduce child deaths. Of the child death notifications received by the Ombudsman since commencing the child death review responsibility, 42 have been deaths of children by drowning. 

This investigation aimed to develop an understanding of the deaths of children who died by drowning. Informed by this understanding, the investigation further aimed to examine the actions of local governments and state government departments and authorities in administering the relevant laws of the Western Australian Parliament and relevant regulations and standards. Moreover, the investigation aimed to develop an understanding of non-fatal drowning incidents involving children.

Read the Executive Summary

Read the Report


 

A report on giving effect to the recommendations arising from the Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities

Summary: On 19 November 2015, the Ombudsman tabled the Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities (FDV Investigation Report) in the Western Australian Parliament. The Ombudsman has now provided Parliament a report on giving effect to the recommendations arising from the FDV Investigation Report.

This report sets out the steps taken, or proposed to be taken, to give effect to the recommendations arising from the FDV Investigation Report, however, the work of the Ombudsman's office in ensuring that the recommendations of the investigation are given effect does not end with the tabling of this report.

The Ombudsman's office will continue to monitor, and report on, whether steps continue to be taken to give effect to the recommendations arising from the FDV Investigation Report. The next such report will be provided in the Ombudsman's office’s 2016-17 Annual Report.

Click here to read the Report


 

Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities

Summary: The office of the Western Australian Ombudsman reviews family and domestic violence fatalities, identifies patterns and trends arising from these reviews, and makes recommendations about ways that state government departments and authorities can prevent or reduce family and domestic violence fatalities.

In undertaking the family and domestic violence fatality review function, the Ombudsman decided to undertake a major own motion investigation into issues associated with Violence Restraining Orders and their relationship with family and domestic violence fatalities.

Read the Executive Summary

Read the Report


 

Investigation into ways that State Government departments and authorities can prevent or reduce suicide by young people

Summary: The Western Australian Ombudsman reviews certain investigable child deaths, identifies patterns and trends arising from these reviews and makes recommendations designed to prevent or reduce child deaths.

In undertaking the child death review function, the Ombudsman identified a need to undertake a major own motion investigation into ways that State government departments and authorities can prevent or reduce suicide by young people.

Read the Executive Summary

Read the Report


 

Investigation into ways that State Government departments can prevent or reduce sleep-related infant deaths

Summary: The Western Australian Ombudsman reviews certain investigable child deaths, identifies patterns and trends arising from these reviews and makes recommendations designed to prevent or reduce child deaths.

In undertaking the child death review function, the Ombudsman identified a need to undertake an investigation into the number of deaths that have occurred after infants have been placed to sleep. In this report, these deaths are called ‘sleep-related infant deaths’.

Read the Executive Summary

Read the Report


 

Planning for children in care: An Ombudsman's own motion investigation into the administration of the care planning provisions of the Children and Community Services Act 2004 (2011)

Summary: The Western Australian Ombudsman reviews investigable child deaths, identifies patterns and trends arising from these reviews and makes recommendations for improvement designed to prevent or reduce investigable child deaths.

In undertaking this role, the Ombudsman identified a need to undertake an investigation of planning for children in the care of the Chief Executive Officer of the Department for Child Protection – a particularly vulnerable group of children in the community.

Read the Executive Summary

Read the Report


 

The Management of Personal Information - good practice and opportunities for improvement (2011)

Summary: In 2010-11, the Ombudsman's office investigated the management of personal information by three State Government agencies.

Read the Executive Summary

Read the Report


 

2009-10 Survey of Complaint Handling Practices in the Western Australian State and Local Government Sectors (2010)

Summary: In November 2009, the Ombudsman's office surveyed all organisations within its jurisdiction to examine complaint handling by Western Australian state and local government organisations.

Read the Executive Summary

Read the Report


Report by the Ombudsman on complaints management processes in the Department of Education and Training (2006)
Progress report
(November 2007)


 

Report on Allegations Concerning the Treatment of Children and Young People in Residential Care (2006)


 

Own Motion Investigation into the Department of Corrective Services' Prisoner Grievance Process (2006)


 

An investigation into the Police Response to Assault in the family home (2003)


 

The Management, Supervision and Control of Operation Safe Trains (2002)


 

Report on an investigation into a complaint by the Town of Cambridge concerning the City of Perth (2001)


 

Report on complaint handling in the Western Australian public sector:
Second survey (2001)
First survey (1999)


 

The Falsification of Random Breath Testing Statistics in the Western Australia Police Service (2001)


 

Reporting Police Misconduct (2001)



Report on an investigation into deaths in prisons (2000)

You can also download the Report in 4 separate sections below:

Chapters 1-5

Chapters 6-10

Chapters 11-15

Appendices


 

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