Contact us

Company Name Energy and Water Ombudsman Western Australia
Telephone 08 9220 7588
Freecall   1800 754 004 (free from landlines)
National Relay Service TTY or modem users phone 133 677 and quote 08 9220 7588
Voice-only (speak and listen) users phone 1300 555 727 and quote 08 9220 7588
SMS Relay text 0423 677 767 and quote 08 9220 7588
Use this link to Make an Internet Relay Call and quote 08 9220 7588
Interpreter Translating and Interpreting Service (TIS) 131 450

A telephone interpreter service is available on request. It is suggested that complainants who do not speak English use a representative from the Department of Immigration and Citizen’s approved Translating and Interpreting Services (TIS) National which is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.
Fax 08 9220 7599
Freefax 1800 611 279
Office Location Level 2, Albert Facey House
469 Wellington Street
Perth WA 6000

Office hours are 8.30am to 4.30pm, Monday to Friday. The office is located in Albert Facey House which has easy access for people with disabilities. If you have special access needs, please call reception on
(08) 9220 7555 or 1800 117 000 to make arrangements like parking.
Postal Address PO Box Z5386
St Georges Terrace



Communications Manager
(08) 9220 7555

Please note: The Energy and Water Ombudsman does not respond to queries about named individuals or organisations, and whether we are investigating a matter to do with a named organisation or individual. The Energy and Water Ombudsman is required by legislation to observe strict confidentiality and cannot confirm or deny the existence of any complaints to this office.

The Energy and Water Ombudsman will only comment about reports that are publicly available.