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Go to the What we can and cannot investigate page for more information.
Electricity and Gas issues
Complaints may be made by:
Complaints may be made by anyone affected by a water service provider.
An authorised representative may complain on behalf of a complainant. Please have the customer complete the Authority to Act as Representative and email/mail/fax to Energy and Water Ombudsman Western Australia's office with a Complaint Form.
Go to the Representatives page for full details.
Before you contact us, we ask that you try to resolve your complaint with your electricity or gas provider or the water supplier. If your complaint is not resolved, or if there is an unreasonable delay, you can contact us for help or advice.
Generally, the complaints should have occurred within the last 12 months.
The electricity and gas providers and water suppliers who are members of Energy and Water Ombudsman Western Australia are listed on the Who you can complain about page.
We aim to have all complaints resolved within 90 days.
If your complaint cannot be resolved, we have the authority to make binding decisions up to a value of $20,000 or up to $50,000 with the agreement of the electricity or gas provider or water supplier
Go to the Contact Us page for full details.