- About Us
- How to make a complaint
- Improving Public Administration
- Review of Certain Deaths
- Helping Public Authorities
- Helping the Community
- Children and Young People
- Community Languages
If you have concerns about the other services we provide, we encourage you to speak to the staff member concerned first. They will discuss your concerns and seek to address them, or if this is not possible, provide you with an explanation. If you feel further action is needed, you may wish to speak to the relevant manager or you can make a complaint.
All complaints are recorded, acknowledged and investigated. Where appropriate, we will try to resolve the complaint and will take action to improve our service delivery and prevent reoccurrence.
Let us know that you wish to make a complaint. In the first instance, contact the staff member who provided the service or ask to talk to the relevant manager.
We will ask you to give us information about:
You can also write to or email us to make a complaint at the contact details shown on the Contact Us page.
We aim to acknowledge your complaint within five working days. We will examine the issues you raise and will inform you of the outcome. If appropriate, we will try to find a remedy that satisfies you or, if this is not possible, provide you with an explanation.
If you are still not satisfied, you can ask that your complaint be referred to the Ombudsman.
If you require information regarding our processes for managing your feedback and complaints about our office in an alternative format, contact the Communications Manager:
08 9220 7555