Performance Management Framework

The Ombudsman’s performance management framework is consistent with the Government goal of Strong Communities: Safe communities and supported families.

Desired Outcomes of the Ombudsman’s Office

The public sector of Western Australia is accountable for, and is improving the standard of, administrative decision making, practices and conduct.

Key Effectiveness Indicators

  • Where the Ombudsman made recommendations to improve practices or procedures, the percentage of recommendations accepted by agencies.
  • Number of improvements to practices or procedures as a result of Ombudsman action.

Service Provided by the Ombudsman’s Office

Resolving complaints about  decision making of public authorities and improving the standard of public administration.

Key Efficiency Indicators

  • Percentage of allegations finalised within three months.
  • Percentage of allegations finalised within 12 months.
  • Percentage of allegations on hand at 30 June less than three months old.
  • Percentage of allegations on hand at 30 June less than 12 months old.
  • Average cost per finalised allegation.
  • Average cost per finalised notification of death.
  • Cost to monitor the Infringement Notices provisions of The Criminal Code.
  • Cost of monitoring and inspection functions.


Go to next section of the Annual Report 2016-17 >>