- About us
- How to make a complaint
- Improving Public Administration
- Review of Certain Deaths
- Helping Public Authorities
- Helping the Community
- Children and Young People
- Community Languages
As well as undertaking the role of the Ombudsman under the Parliamentary Commissioner Act 1971, the Ombudsman has other functions derived from other legislation, codes or service delivery arrangements.
|Other functions||Legislation, code or service delivery arrangement|
|Right of appeal for international students
The National Code of Practice for Providers of Education and Training to Overseas Students 2018 gives overseas students a right to make a complaint to an external, independent body, such as the Ombudsman, if their internal appeals are unsuccessful at school, college or university level. The Ombudsman handles appeals relating to public educational facilities, including universities.
|National Code of Practice for Providers of Education and Training to Overseas Students 2018|
|Public Interest Disclosure
The Ombudsman receives public interest disclosures about matters of State and local government administration that affect an individual.
|Public Interest Disclosures Act 2003|
|Indian Ocean Territories
Under a service delivery arrangement between the Ombudsman and the Commonwealth Government, the Ombudsman handles complaints from residents of the Indian Ocean Territories (Christmas and Cocos (Keeling) Islands) about public authorities in the Ombudsman’s jurisdiction.
|Indian Ocean Territories (Administration of Laws) Act 1992
Christmas Island Act 1958 (Commonwealth)
Cocos (Keeling) Islands Act 1955 (Commonwealth)
The Ombudsman can receive complaints from a person detained under the Terrorism (Preventative Detention) Act 2006 about administrative matters connected with his or her detention.
|Terrorism (Preventative Detention) Act 2006|
The Ombudsman inspects the records of the Western Australia Police and the Corruption and Crime Commission to ensure compliance with telecommunications interception legislation.
|Telecommunications (Interception) Act 1979 (Commonwealth)
Telecommunications (Interception and Access) Western Australia Act 1996
|Monitoring functions under the Criminal Organisations Control Act 2012
Under the Criminal Organisations Control Act 2012, the Ombudsman monitors and reports on the exercise of powers conferred on the Commissioner of Police and police officers under the legislation for a five year period
|Criminal Organisations Control Act 2012|
|Energy and Water Ombudsman
The Energy and Water Ombudsman receives and resolves complaints about electricity, gas and water services providers. The Ombudsman undertakes the role of the Energy and Water Ombudsman. The costs of the Energy and Water Ombudsman are met by industry members. See the Energy and Water Ombudsman website for more information at www.ombudsman.wa.gov.au/energyandwater.
|Economic Regulation Authority Act 2003
Electricity Industry Act 2004
Energy Coordination Act 1994
Parliamentary Commissioner Act 1971 (section 34)
Water Services Act 2012
|State Records Commission
The Ombudsman is a member of the State Records Commission under the State Records Act 2000.
|State Records Act 2000|
If you require information about the Ombudsman's office, contact the Communications Manager on
08 9220 7555 or email