Other Ombudsman Functions

As well as undertaking the role of the Ombudsman under the Parliamentary Commissioner Act 1971, the Ombudsman has other functions derived from other legislation, codes or service delivery arrangements.

Other functions   Legislation, code or service delivery arrangement
Right of appeal for international students

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 gives overseas students a right to make a complaint to an external, independent body, such as the Ombudsman, if their internal appeals are unsuccessful at school, college or university level. The Ombudsman handles appeals relating to public educational facilities, including universities.
  National Code of Practice for Providers of Education and Training to Overseas Students 2018
Public Interest Disclosure

The Ombudsman receives public interest disclosures about matters of State and local government administration that affect an individual.
  Public Interest Disclosures Act 2003
Indian Ocean Territories

Under a service delivery arrangement between the Ombudsman and the Commonwealth Government, the Ombudsman handles complaints from residents of the Indian Ocean Territories (Christmas and Cocos (Keeling) Islands) about public authorities in the Ombudsman’s jurisdiction.
  Indian Ocean Territories (Administration of Laws) Act 1992

Christmas Island Act 1958 (Commonwealth)

Cocos (Keeling) Islands Act 1955 (Commonwealth)


The Ombudsman can receive complaints from a person detained under the Terrorism (Preventative Detention) Act 2006 about administrative matters connected with his or her detention.
  Terrorism (Preventative Detention) Act 2006
Telecommunications Interception

The Ombudsman inspects the records of the Western Australia Police and the Corruption and Crime Commission to ensure compliance with telecommunications interception legislation.
  Telecommunications (Interception) Act 1979 (Commonwealth)

Telecommunications (Interception and Access) Western Australia Act 1996
Monitoring functions under the Criminal Organisations Control Act 2012

Under the Criminal Organisations Control Act 2012, the Ombudsman monitors and reports on the exercise of powers conferred on the Commissioner of Police and police officers under the legislation for a five year period
  Criminal Organisations Control Act 2012
Energy and Water Ombudsman

The Energy and Water Ombudsman receives and resolves complaints about electricity, gas and water services providers. The Ombudsman undertakes the role of the Energy and Water Ombudsman. The costs of the Energy and Water Ombudsman are met by industry members. See the Energy and Water Ombudsman website for more information at energyandwater.ombudsman.wa.gov.au.
  Economic Regulation Authority Act 2003

Electricity Industry Act 2004

Energy Coordination Act 1994

Parliamentary Commissioner Act 1971 (section 34)

Water Services Act 2012
State Records Commission

The Ombudsman is a member of the State Records Commission under the State Records Act 2000
  State Records Act 2000