- About us
- How to make a complaint
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Due to the COVID-19 pandemic, in the interest of the health of our staff and the health of the community we serve, we are taking precautionary measures at this time. We are not accepting any face-to-face appointments at our office until further notice.
If you have a new complaint, you should use our online complaint form. If you are following up on an existing complaint, you can email your case officer. If you don't have their email address, please send your email to email@example.com.
People who don't have any access to email or our website or would prefer to talk to us, can all us on (08) 9220 7555 or 1800 117 000 (free from landlines). If all our staff are attending to other calls, please leave a message and we will call you back. There may be delays in responding so we strongly encourage you to use the online complaint form (for new complaints) or email (for existing complaints).
We thank everyone for their patience and wish all Western Australians well at this time.
|Telephone||08 9220 7555|
|Freecall||1800 117 000 (free from landlines)|
|National Relay Service||TTY or modem users phone 133 677 and quote 08 9220 7555
Voice-only (speak and listen) users phone 1300 555 727 and quote 08 9220 7555
SMS Relay text 0423 677 767 and quote 08 9220 7555
Use this link to Make an Internet Relay Call and quote 08 9220 7555
|Interpreter||Translating and Interpreting Service (TIS) 131 450
A telephone interpreter service is available on request. It is suggested that complainants who do not speak English use a representative from the Department of Immigration and Citizen’s approved Translating and Interpreting Services (TIS) National which is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.
|Facsimile||08 9220 7500|
|Postal Address||Ombudsman Western Australia
PO Box Z5386
St Georges Terrace
PERTH WA 6831
(08) 9220 7555
Please note: The Ombudsman does not respond to queries about named individuals or organisations, and whether we are investigating a matter to do with a named organisation or individual. The Western Australian Ombudsman is required by legislation to observe strict confidentiality and cannot confirm or deny the existence of any complaints to this office.
The Ombudsman will only comment about investigations and reports that have been tabled in Parliament.