We want this website to be easy for everyone to use. This website has been designed to meet WCAG 2.2 Level AA, the international standard for accessible websites. We are continually working to improve accessibility and usability.

You can also read our Disability Access and Inclusion Plan 2025-2030, which outlines how we are improving access and inclusion.

Userway accessibility toolbar

This website includes the Userway accessibility toolbar. You can open it by selecting the accessibility icon on the right hand side of your screen, or pressing Tab then Enter on your keyboard.

The toolbar lets you adjust how the website looks and works, including:

• Making text bigger
• Changing colour contrast
• Highlighting links
• Stopping animations
• Adjusting text spacing
• Using a reading guide or larger cursor
• Enabling screen reader support

These tools let you customise the website to suit your needs.

Navigation

You can use the Tab key on your keyboard to move through links and other interactive parts of this website. Press Enter (or Return) to select a focused link or item.

When you first load a page:

• Press Tab once to highlight the UserWay accessibility tool  
• Press Tab twice to go to the “Skip to main content” link  
• Press Tab a third time to go to this Accessibility page  
• Continue pressing Tab to move through the menu and page content

Text resizing

Text on this site can be resized by:

• Using the zoom or text size options in your browser menu  
• Pressing Ctrl (Windows) or Command (Mac) and + or – on your keyboard  
• Holding Ctrl and scrolling with your mouse wheel

Hyperlinks

Wherever possible, hyperlinks contain descriptions of information found in the link’s destination.

All links open in the same window to improve usability for people with vision impairment, with the exception of links to documents, which open in a new window.

We do not control the accessibility of external websites linked from this site.

Images

Images used for meaning include alternative text. Some browsers may also display a tooltip of this alternative text when the cursor hovers or focuses on the image. Images that are used for decorative purposes only do not contain any alternative text.

Tables

Tables are used for displaying structured information, not layout. 

Documents

Where possible, pdf documents have also been provided in Microsoft Word format (.docx). In some cases, this may not be possible.

Contact us

If you have any feedback about this website or have difficulty accessing information, please contact us. Your feedback helps us improve.

You can contact us in different ways, including:

• Through the National Relay Service
• Through an interpreter service

Go to our Contact Us page for details.