Case studies
23 September, 2025
Public housing
A public housing tenant complained they were overcharged for replacing a faulty appliance because the housing authority applied the wrong liability rate.
23 September, 2025
Local government
A resident complained their local council took too long to decide a subdivision clearance application and did not explain the delay.
23 September, 2025
Education
A university student complained their late request for an assessment extension was refused even though they were experiencing a severe mental health crisis.
23 September, 2025
Public housing
A public housing tenant complained their request for a ground-level transfer due to medical needs was rejected despite difficulty using stairs and safety concerns.
23 September, 2025
Education
A PhD student complained the university ended their enrolment and scholarship because it mishandled their request to defer study.