Case studies
19 September, 2024
Education
A student complained they faced extra study and costs after a university granted incorrect credit for prior learning that affected their professional registration.
19 September, 2024
Local government
A resident complained their council did not properly respond to concerns raised during consultation about a neighbouring development and possible encroachment.
19 September, 2024
Public housing
A public housing tenant complained that essential maintenance at their home remained unfinished for more than a year.
19 September, 2024
Health
A family complained a hospital would not replace a vulnerable patient’s lost personal belongings.
19 September, 2024
State government services
A person complained they could not get a response from a public authority because their emails were not being received.