"A resident contacted their local government about a neighbouring development. The resident complained that the local government had not responded to their concerns about the development, which they raised as part of the local government’s community consultation. The resident also complained that the development was encroaching on their property and the local government was not taking adequate enforcement action. The local government did not provide a response that was satisfactory to the resident, so the resident complained to the Ombudsman.
The Ombudsman contacted the local government, which said it was still investigating the resident’s concerns. The Ombudsman referred the complaint to the local government for it to respond directly to the resident and inform the Ombudsman what actions it takes in response to the complaint.
The local government wrote to the resident to explain that the concerns the resident raised during community consultation on the development were considered and some adjustments were made by the developer. The local government acknowledged that it did not provide the resident with notice of the outcome of the consultation and apologised for the oversight. The local government also amended its systems to ensure that people who make submissions are notified of the outcome as part of the development assessment process. The local government continued to work with the builder in relation to the encroachment on the resident’s property."