Improved local government responsiveness to subdivision requests
A resident complained their local council took too long to decide a subdivision clearance application and did not explain the delay.
Local government apologises and improves process for development consultation
A resident complained their council did not properly respond to concerns raised during consultation about a neighbouring development and possible encroachment.
Community visit to a regional town leads to improved facilities
Community members complained their town did not have enough accessible public toilets and reliable drinking water facilities.
Apology and improved customer service after significant delay
A resident complained their council took around six months to respond to an information request despite repeated follow-ups.