"A student completed units of a degree at one university and then transferred to another university. The second university awarded the student advanced standing, which is recognition for prior learning, and the student completed their degree. The student subsequently applied for registration with the professional practice governing body, however their registration was rejected on the basis that the units completed at the first university did not provide full coverage of the subjects. The student contacted the second university about the advanced standing being incorrect resulting in a degree that did not meet the requirements for registration.
The university worked with the student to enrol them in two units to cover the relevant subjects. The student requested a fee waiver for the units, which the university granted. The university also clarified the registration requirements with the professional practice governing body and implemented new administrative processes to ensure future awards of advanced standing meet the requirements for registration. 
The student commenced the final unit required to meet registration requirements and again applied for the fees to be waived. The university declined the request. The student complained to the university, which upheld its decision. The student then complained to the Ombudsman.
The Ombudsman commenced an investigation and requested a report from the university along with evidence to support its position. The Ombudsman considered whether the university’s decision to decline a fee waiver for the final unit was reasonable, considering that the university acknowledged it had awarded advanced standing incorrectly and granted a fee waiver the other affected units. The university subsequently decided to waive the fees for the unit as a goodwill gesture to settle the matter.

*From February 2025, university complaints should be lodged with the National Student Ombudsman: www.nso.gov.au"