Education | Ombudsman WA

University assessment extension granted after Ombudsman review of mental health concerns

A university student complained their late request for an assessment extension was refused even though they were experiencing a severe mental health crisis.

Ombudsman restores access to PhD studies following administrative error

A PhD student complained the university ended their enrolment and scholarship because it mishandled their request to defer study.

University provides refund to overseas student following Ombudsman involvement

An international student complained the university refused to refund tuition fees after they could not complete units due to medical circumstances.

Fees waived after university incorrectly awarded advanced standing

A student complained they faced extra study and costs after a university granted incorrect credit for prior learning that affected their professional registration.

University waives fees for survivor of domestic violence and makes improvements

A student who experienced domestic violence complained the university was charging fees after they withdrew and would not waive the debt.

University refunds fees after student withdraws from study

An international student complained they were denied a refund after withdrawing early from a course package because the contract terms were confusing.

Subscribe to Education