Case studies
23 September, 2025
State government services
A vulnerable client complained that the agency managing their finances was paying their living allowance into the wrong account and pressuring them to close their only bank account.
23 September, 2025
Prisons
A prisoner complained he was refused permission to attend his aunt’s funeral and was not given clear, accurate reasons for the decision.
23 September, 2025
Charitable Trusts
A community member complained that a charitable trust trustee was not paying them what they were entitled to and had stopped responding.
19 September, 2025
State government services
A person complained they were refused a security system rebate because the authority said the installer was not properly licensed.
19 September, 2024
Education
An international student complained the university refused to refund tuition fees after they could not complete units due to medical circumstances.