"A community member complained to us that the trustee of a Charitable Trust did not make a payment to them that they were entitled to. One of the purposes of the Charitable Trust is to meet the needs of the specific Aboriginal Community who might suffer from ‘old age, poverty, sickness’. The trustee was no longer returning their phone calls or emails.
We investigated the complaint. We looked at how the trustee communicated with community members.
As a result of our investigation, the trustee made the payment to the community member. The trustee also confirmed how the community member can contact the trustee. The community member was very grateful to receive the payment and told us they will use the money to help care for their elderly grandparent."