Foreword

This Disability Access and Inclusion Plan 2025-2030 aligns with the Ombudsman’s vision of fair, accountable and responsive decision-making and practices, and our core value to provide our services equitably to all Western Australians. 

We recognise that there are societal barriers that limit full participation in the community. Being impartial is not enough, our services must proactively apply accessible and inclusive strategies. The actions in this plan, developed in collaboration with our staff and open to consultation with members of the wider community, considers ways to overcome obstacles to facilitate access, ensure independence, choice and control over their own lives for all those who need our services. 

This plan outlines the measures to ensure that both our staff is diverse and a fair representation of our population, and guide how we meet the needs of everyone in the Western Australian community. As we continue to consolidate the actions that were implemented in the Disability Access and Inclusion Plan 2020-2025, we recognise the need to meet the gaps that still exist and have been addressed in this revised plan. We welcome your ongoing feedback and suggestions to help us improve, by contacting us via email at mail@ombudsman.wa.gov.au or alternative contact details on page 2 of this plan.

Bevan Warner
OMBUDSMAN