Foreword

This Multicultural Plan 2025-2030 aligns with the Ombudsman’s vision of fair, accountable and responsive decision-making and practices, with one of our core values to provide our services equitably to all Western Australians. We recognise that there are societal barriers that limit full participation in the community. 

Being impartial is not enough, our services must proactively apply accessible and inclusive strategies. The actions in this plan were developed in collaboration with our staff and consultation with organisations working with culturally, ethnically and linguistically diverse communities. The actions consider ways to overcome obstacles to facilitate access, ensure independence, choice and control over their own lives for all those who need our services.  

This plan outlines the measures to ensure that both our staff is diverse and a fair representation of our population, and guide how we meet the needs of everyone in the Western Australian community. As we continue to consolidate the actions that were implemented in the Multicultural Plan 2021-2025, we recognise the need to meet gaps that still exist and have been addressed in this revised plan. We welcome your ongoing feedback and suggestions to help us improve, by contacting us via email at mail@ombudsman.wa.gov.au or alternative contact details on page 2 of this plan. 

Bevan Warner 
OMBUDSMAN