Tenant charges corrected following Ombudsman involvement
A public housing tenant complained they were overcharged for replacing a faulty appliance because the housing authority applied the wrong liability rate.
Improved access and safety for tenant with health needs
A public housing tenant complained their request for a ground-level transfer due to medical needs was rejected despite difficulty using stairs and safety concerns.
Ombudsman involvement leads to overdue maintenance being completed
A public housing tenant complained that essential maintenance at their home remained unfinished for more than a year.
Public housing waitlist application reinstated
A person complained their public housing application was withdrawn and their appeal did not properly consider their circumstances.
High water bills waived and apology provided
A public housing tenant complained about ongoing high water bills and being charged for water use after their tenancy ended.