"A person complained about the impact of works carried out by the public authority near the person’s home. The works were causing significant dust pollution.
The Ombudsman’s investigation considered the correspondence from the person to the public authority, the public authority’s responses to the person, the public authority’s dust management plan and the actions that the public authority had already taken to minimise the impact of the works on residents.
The Ombudsman found that the public authority had communicated regularly with affected residents before and during the works. The public authority had taken action based on resident feedback to improve its dust mitigation measures and had provided affected residents with vouchers for cleaning. Following the Ombudsman’s enquiries, the public authority provided the person with an additional reimbursement for professional cleaning and committed to provide a final clean indoors and outdoors at the completion of the works. The Ombudsman’s view was that the public authority’s actions were reasonable in the circumstances."