State government services

Resolving financial management concerns for a vulnerable client

A vulnerable client complained that the agency managing their finances was paying their living allowance into the wrong account and pressuring them to close their only bank account.

Decision reversed and rebate granted following Ombudsman involvement

A person complained they were refused a security system rebate because the authority said the installer was not properly licensed.

Public authority’s email spam filter altered

A person complained they could not get a response from a public authority because their emails were not being received.

Information updated and charges reduced

A person complained they received a higher-than-expected invoice after relying on unclear or incomplete information on a public authority’s website.

Financial assistance granted after review

A business owner complained a public authority refused to review a rejected financial assistance application without giving them a chance to provide more evidence.

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