Showing 1 - 12 of 25
Guidelines & Information Sheets
28/08/2026
AI in complaints – information for agencies
AI can help vulnerable people by enabling them to put their complaint into words. It does not matter if AI was used if you can understand the problem. If a complaint is unclear, ask them to explain it in their own words.
Complaint Handling
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Guidelines & Information Sheets
16/07/2026
Using AI to write complaints
We prefer people write complaints in their own words. However, AI can be a tool to help people put their complaints in writing.
Complaint Handling
For The Public
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Guidelines & Information Sheets
28/05/2026
Good Decision Making Guidelines
Guidelines for agencies and organisations on making good administrative decisions.
Good Decision Making
Exercise of Discretion in Administrative Decision Making Guideline
357KB
Giving Reasons for Decisions Guideline
292KB
Good Recordkeeping Guidelines
389KB
Integrity in Decision Making Summary Guideline
206KB
Power (Integrity in Decision Making)
163KB
Principles (Integrity in Decision Making)
164KB
Proportionate Outcomes (Integrity in Decision Making)
163KB
Checklist for Public Authorities (Integrity in Decision Making)
162KB
Checklist for Decision Makers (Integrity in Decision Making)
163KB
Guidelines & Information Sheets
27/05/2026
Effective Complaint Handling Guidelines
Guidelines for agencies and organisations on implementing an effective complaint handling system.
Complaint Handling
The Principles of Effective Complaint Handling Summary Guideline
135KB
Effective Handling of Complaints Made to Your Organisation Guideline
536KB
Complaint Handling Systems Checklist
211KB
Guidance for Complaint Handling Officers
217KB
Making Your Complaint Handling System Accessible Guideline
247KB
Investigation of Complaints Summary Guideline
159KB
Procedural Fairness Guideline
203KB
Remedies and Redress Guideline
439KB
Dealing with Unreasonable Conduct by Complainants Guideline
299KB
Guidelines & Information Sheets
26/05/2026
Making a complaint to the Ombudsman
Information sheet on making a complaint to the Ombudsman.
For The Public
Complaint Handling
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Guidelines & Information Sheets
26/05/2026
Making a complaint to a State Government agency
How to make a complaint to a State Government agency information sheet.
For The Public
Complaint Handling
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Guidelines & Information Sheets
26/05/2026
Complaints by International Students
Information Sheet for International Students
For The Public
Complaint Handling
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Guidelines & Information Sheets
26/05/2026
Languages Other Than English (Translations)
Information sheets translated into a range of community languages
For The Public
Languages other than English
Arabic Information Sheet - Ombudsman WA
505KB
Bahasa Malay Information Sheet - Ombudsman WA
266KB
Burmese Information Sheet - Ombudsman WA
254KB
Chinese Traditional Information Sheet - Ombudsman WA
331KB
Cocos Malay Information Sheet - Ombudsman WA
260KB
Dari Information Sheet - Ombudsman WA
341KB
Hindi Information Sheet - Ombudsman WA
840KB
Indonesian Information Sheet - Ombudsman WA
282KB
Italian Information Sheet - Ombudsman WA
249KB
Karen Information Sheet - Ombudsman WA
210KB
Korean Information Sheet - Ombudsman WA
399KB
Persian (Farsi) Information Sheet - Ombudsman WA
355KB
Somali Information Sheet - Ombudsman WA
242KB
Spanish Information Sheet - Ombudsman WA
252KB
Vietnamese Information Sheet - Ombudsman WA
399KB
Guidelines & Information Sheets
26/05/2026
Easy Read - Make a Complaint to the Ombudsman (booklet)
Easy Read booklet - Make a complaint to the Ombudsman
For The Public
Diversity & Inclusion
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Guidelines & Information Sheets
30/04/2025
Information Sheet 12 - Procedural Fairness
Reportable Conduct Scheme information sheets
Reportable Conduct
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Guidelines & Information Sheets
30/04/2025
Information Sheet 11 - Information for volunteers and volunteer organisations
Reportable Conduct Scheme information sheets
Reportable Conduct
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Guidelines & Information Sheets
30/04/2025
Information Sheet 10 - Exemptions
Reportable Conduct Scheme information sheets
Reportable Conduct
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