In July 1998 the Town of Cambridge (“the Town”) asked me to investigate the role of the City of Perth (“the City”) in the events surrounding the changes to the constitution of a retirement village — Ocean Gardens Incorporated (“the Association”) in 1995.

This Report examines many aspects of the State’s prison system during the 1990s, with particular emphasis on the health and other services that are provided to deal with the physical and psychological health of prisoners and the systems that were employed to manage the recognised risk of prisoner suicide.

This survey was conducted to give a better understanding of the current development of complaint management by Western Australian government departments, statutory authorities and local governments. We surveyed 99 State government agencies and 50 of the largest local governments.