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Form to submit an update to your complaint

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Listing page for blog posts.

The management of personal information - good practice and opportunities for improvement (2011)

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This report is the result of an own-motion investigation of the management of personal information at three State Government agencies conducted by the Administrative Improvement Team. I am very pleased that we observed many good practices at the three State Government agencies who participated in the investigation regarding the management…

Report on an investigation into a complaint by the Town of Cambridge concerning the City Of Perth (2001)

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In July 1998 the Town of Cambridge (“the Town”) asked me to investigate the role of the City of Perth (“the City”) in the events surrounding the changes to the constitution of a retirement village — Ocean Gardens Incorporated (“the Association”) in 1995.

Report by the Ombudsman on complaints management processes in the Department of Education and Training (2006)

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This report is the result of an Ombudsman’s ‘own motion’ investigation into the adequacy of the Department of Education and Training’s complaints management processes.

2009-10 Survey of Complaint Handling Practices in the Western Australian State and Local Government Sectors (2010)

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with a variety of complaints, including complaints that are referred back to them by my office. In November 2009, I requested all organisations within my jurisdiction to participate in a survey of complaint handling. This was the third such survey conducted by my office, the last being in 2001.

Progress Report on the Implementation of the Ombudsman’s Recommendations by the Department of Education and Training (2007)

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During the past year my office has been monitoring the Department of Education and Training’s (“the Department”) progress in developing a best practice complaints management process. I am pleased to report that the Department has made positive progress towards improving its complaints management processes during this time and I am…

Report on a Survey of Complaint Handling in the Western Australia Public Sector (1999)

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This survey was conducted to give a better understanding of the current development of complaint management by Western Australian government departments, statutory authorities and local governments. We surveyed 99 State government agencies and 50 of the largest local governments.

Report on the second survey of complaint handling in the Western Australian public sector (2001)

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The Office conducted its second survey of complaint handling in the Western Australian Public Sector during 2001.

Report on an Investigation into Deaths in Prisons (2000)

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This Report examines many aspects of the States prison system during the 1990s, with particular emphasis on the health and other services that are provided to deal with the physical and psychological health of prisoners and the systems that were employed to manage the recognised risk of prisoner suicide.