Raising awareness and access in the West Kimberley
/news-and-events/raising-awareness-and-access-west-kimberley
The Ombudsman raises awareness and accessibility in Broome, Derby and Fitzroy Crossing from 25 to 29 October 2021.
Raising awareness and access in the East Pilbara
/news-and-eventsss/raising-awareness-and-access-east-pilbara
The Ombudsman raises awareness and accessibility in Newman, Tom Price and Paraburdoo from 14 to 18 November 2022.
Ombudsman at Wagin Woolorama in March 2023
/news-and-events/ombudsman-wagin-woolorama-march-2023
The Ombudsman to hold a stall at the Wagin Woolorama, 10-11 March 2023.
Raising awareness and access in Carnarvon
/news-and-events/raising-awareness-and-access-carnarvon
The Ombudsman raises awareness and accessibility in Carnarvon from 6 to 8 September 2023.
Charitable trust improves service to Aboriginal Community
/complaints/case-studies/charitable-trust-improves-service-aboriginal-community
Charitable Trusts
A community member complained that a charitable trust trustee was not paying them what they were entitled to and had stopped responding.
Resolving financial management concerns for a vulnerable client
/complaints/case-studies/resolving-financial-management-concerns-vulnerable-client
State government services
A vulnerable client complained that the agency managing their finances was paying their living allowance into the wrong account and pressuring them to close their only bank account.
Ensuring fair access to cultural obligations in custody
/complaints/case-studies/ensuring-fair-access-cultural-obligations-custody
Prisons
A prisoner complained he was refused permission to attend his aunt’s funeral and was not given clear, accurate reasons for the decision.
Improved access and safety for tenant with health needs
/complaints/case-studies/improved-access-and-safety-tenant-health-needs
Public housing
A public housing tenant complained their request for a ground-level transfer due to medical needs was rejected despite difficulty using stairs and safety concerns.
Ombudsman restores access to PhD studies following administrative error
/complaints/case-studies/ombudsman-restores-access-phd-studies-following-administrative-error
Education
A PhD student complained the university ended their enrolment and scholarship because it mishandled their request to defer study.