High water bills waived and apology provided
/complaints/case-studies/high-water-bills-waived-and-apology-provided
Public housing
A public housing tenant complained about ongoing high water bills and being charged for water use after their tenancy ended.
Public authority takes reasonable steps to mitigate the impact of works
/complaints/case-studies/public-authority-takes-reasonable-steps-mitigate-impact-works
Transport
A resident complained that nearby public works were creating excessive dust and disrupting their home.
Public housing waitlist application reinstated
/complaints/case-studies/public-housing-waitlist-application-reinstated
Public housing
A person complained their public housing application was withdrawn and their appeal did not properly consider their circumstances.
University waives fees for survivor of domestic violence and makes improvements
/complaints/case-studies/university-waives-fees-survivor-domestic-violence-and-makes-improvements
Education
A student who experienced domestic violence complained the university was charging fees after they withdrew and would not waive the debt.
Financial assistance granted after review
/complaints/case-studies/financial-assistance-granted-after-review
State government services
A business owner complained a public authority refused to review a rejected financial assistance application without giving them a chance to provide more evidence.
Ombudsman will visit East Kimberley community in July 2025
/about-us/news-and-events/ombudsman-will-visit-east-kimberley-community-july-2025-0
Community Engagement
The Ombudmsan, Bevan Warner, and his staff will be visiting the East Kimberley from 28 to 31 July 2025 as part of our Regional Awareness and Accessibility Program.
Information updated and charges reduced
/complaints/case-studies/information-updated-and-charges-reduced
State government services
A person complained they received a higher-than-expected invoice after relying on unclear or incomplete information on a public authority’s website.
Raising awareness and access in Esperance
/news-and-events/raising-awareness-and-access-esperance
Community Visits
The Ombudsman raising awareness and accessibility in Esperance from 5 to 7 December 2023.
Publications & Resources
/publications-resources
Insights, publications, and toolkits crafted to inform you on what we do and how we can help you
Community visit to a regional town leads to improved facilities
/complaints/case-studies/community-visit-regional-town-leads-improved-facilities-0
Local government
Community members complained their town did not have enough accessible public toilets and reliable drinking water facilities.