Improved local government responsiveness to subdivision requests
Improved local government responsiveness to subdivision requests

/complaints/case-studies/improved-local-government-responsiveness-subdivision-requests-0

Local government
A resident complained their local council took too long to decide a subdivision clearance application and did not explain the delay.
Tenant charges corrected following Ombudsman involvement
Tenant charges corrected following Ombudsman involvement

/complaints/case-studies/tenant-charges-corrected-following-ombudsman-involvement

Public housing
A public housing tenant complained they were overcharged for replacing a faulty appliance because the housing authority applied the wrong liability rate.
University assessment extension granted after Ombudsman review of mental health concerns
University assessment extension granted after Ombudsman review of mental health concerns

/complaints/case-studies/university-assessment-extension-granted-after-ombudsman-review-mental

Education
A university student complained their late request for an assessment extension was refused even though they were experiencing a severe mental health crisis.
Decision reversed and rebate granted following Ombudsman involvement
Decision reversed and rebate granted following Ombudsman involvement

/complaints/case-studies/decision-reversed-and-rebate-granted-following-ombudsman-involvement

State government services
A person complained they were refused a security system rebate because the authority said the installer was not properly licensed.
Public authority’s email spam filter altered
Public authority’s email spam filter altered

/complaints/case-studies/public-authoritys-email-spam-filter-altered

State government services
A person complained they could not get a response from a public authority because their emails were not being received.
Hospital reimburses lost property after Ombudsman involvement
Hospital reimburses lost property after Ombudsman involvement

/complaints/case-studies/hospital-reimburses-lost-property-after-ombudsman-involvement

Health
A family complained a hospital would not replace a vulnerable patient’s lost personal belongings.
Ombudsman involvement leads to overdue maintenance being completed
Ombudsman involvement leads to overdue maintenance being completed

/complaints/case-studies/ombudsman-involvement-leads-overdue-maintenance-being-completed

Public housing
A public housing tenant complained that essential maintenance at their home remained unfinished for more than a year.
Local government apologises and improves process for development consultation
Local government apologises and improves process for development consultation

/complaints/case-studies/local-government-apologises-and-improves-process-development-consultation

Local government
A resident complained their council did not properly respond to concerns raised during consultation about a neighbouring development and possible encroachment.
Fees waived after university incorrectly awarded advanced standing
Fees waived after university incorrectly awarded advanced standing

/complaints/case-studies/fees-waived-after-university-incorrectly-awarded-advanced-standing

Education
A student complained they faced extra study and costs after a university granted incorrect credit for prior learning that affected their professional registration.
University provides refund to overseas student following Ombudsman involvement
University provides refund to overseas student following Ombudsman involvement

/complaints/case-studies/university-provides-refund-overseas-student-following-ombudsman-involvement

Education
An international student complained the university refused to refund tuition fees after they could not complete units due to medical circumstances.