Apology and improved customer service after significant delay
/complaints/case-studies/apology-and-improved-customer-service-after-significant-delay
Local government
A resident complained their council took around six months to respond to an information request despite repeated follow-ups.
University refunds fees after student withdraws from study
/complaints/case-studies/university-refunds-fees-after-student-withdraws-study
Education
An international student complained they were denied a refund after withdrawing early from a course package because the contract terms were confusing.
Ombudsman WA wins award for Annual Report
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Ombudsman Report
Ombudsman WA’s work was recognised at the Institute of Public Administration Australia WA (IPAA WA) W.S. Lonnie Awards for public reporting, winning the Alan Skinner Trophy and the Bronze Award in the General Government Sector of Agencies with under 100 FTE’s.
During March we were out around the state talking with a range of organisations, businesses and community members about how independent ombudsman services can help when issues escalate with a government agency, or energy or water provider.
Feedback
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Share compliments, suggestions or complaints to help us improve our services and review decisions when you’re not satisfied.
Handling Complaints
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We handle every complaint fairly, promptly, and with respect. You'll receive timely updates, clear communication, and an explanation of our decisions throughout the process.
Work With Us
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Join Ombudsman WA to make a difference, support vulnerable communities, and grow your career with flexible work, development and inclusive values.
Major Own Motion Investigations
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Investigations we commence to address serious or systemic issues in public administration and drive improvements across agencies.
Child Death Review
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Overview of how the Ombudsman reviews child deaths to identify risks, improve services and help prevent future tragedies.
Advice for Agencies
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Guidance for WA government agencies on good decision making, complaint handling, investigations and improving administration.